Privacy Policy

1. Introduction

Veedol Corporation Limited (formerly Tide Water Oil Co. (India) Ltd.), having its registered office at Yule House, 8 Dr. Rajendra Prasad Sarani, Kolkata 700 001, West Bengal, India ("Veedol", "we", "us", or "our") is committed to protecting the privacy and security of your personal information which has been provided to us.
This Privacy Policy shall be deemed to a notice issued in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and Rules framed thereunder.
This Privacy Policy explains how we collect, use, store, process, share, and protect your personal data when you visit our website www.veedolindia.com ("Website") or interact with our services. It also provides the rights available to you as a Data Principal under the DPDP Act and Rules framed thereunder and the procedure and manner by which you may exercise such rights.
By using the Veedol Website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Website.

2. Data Fiduciary

For the purposes of DPDP Act and Rules framed thereunder, Veedol shall be the “Data Fiduciary”.
Contact details:

  • Email : corporate@veedol.com
  • Address : Yule House, 8 Dr. Rajendra Prasad Sarani, Kolkata 700 001, West Bengal, India

3. Information We Collect

We collect the following categories of personal information subject to the provisions of the DPDP Act and Rules framed thereunder and or applicable law:

3.1 Information You Provide Directly

  • Name and contact details (email address, phone number, mailing address)
  • Payment and billing information (credit/debit card details, bank account information) — processed securely via our payment gateway
  • Enquiry or message content submitted through contact or inquiry forms
  • Account registration information (if applicable)
  • Newsletter subscription and marketing information preferences

3.2 Information Collected Automatically

  • IP address and approximate location (country/city level)
  • Browser type, device, version, and operating system
  • Website usage data such as pages visited, time spent on the website, and navigation paths
  • Referral URL (the page that linked you to our Website)
  • Cookie identifiers and similar tracking technologies (see Section 7)

3.3 Information/Personal Data from Third Parties

We may receive information about you from third-party analytics providers (such as Google Analytics) or payment processors in connection with your transactions or use of our Website. Such information shall generally be of the nature of payment confirmation details from payments gateways, website analytics from service providers etc.

4. Processing of Personal Data & Consent

Veedol shall process your personal data only for specified and lawful purposes including but not limited to the following:

4.1 To Fulfill Requests and Provide Services

Legal Basis: Performance of a contract / your consent.

  • To process your orders, inquiries, and transactions
  • To send you order confirmations, receipts, and service communications
  • To respond to your questions, comments, or support requests

4.2 Website Operation and Improvement

Legal Basis: Legitimate interests (to operate and improve our Website).

  • To monitor, analyse, and improve Website performance and user experience
  • To detect and prevent fraudulent or unauthorized activity
  • To ensure technical functionality of the Website

4.3 Marketing and Communications

Legal Basis: Your consent (where required by law) or legitimate interests.

  • To send you promotional emails or newsletters about our products and services (only where you have opted in or where permitted)
  • To personalize content and offers based on your preferences

You may withdraw your consent or opt out of marketing communications at any time by contacting us at corporate@veedol.com or using the unsubscribe link in our emails.

4.4 Legal Compliance

Legal Basis: Legal obligation

  • To comply with the DPDP Act and Rules framed thereunder, applicable laws, regulations, and court orders in India and internationally
  • To enforce our Terms of Use and protect our legal rights

The personal data received from you shall be processed and/or shared to the extent permissible under the DPDP Act and Rules framed thereunder based on your free, informed, specific, voluntary, unconditional and unambiguous consent. Such consent provided by you maybe withdrawn at any time becoming effective for future processing of your personal data. The withdrawal of consent shall not affect any processing or sharing already made by Veedol during the period when consent provide by you was effective. Consent may be managed by you by sending an email to corporate@veedol.com and/or the Consent Manager.

5. Sharing Your Information

Veedol shall not sell, rent, or trade your personal information. Subject to the DPDP Act and Rules framed thereunder Veedol may share your personal data in the following circumstances:

5.1 Service Providers

We share data with trusted third-party service providers who assist us in operating the Website and conducting business (e.g., payment processors, IT service providers, email service providers). These providers are bound by confidentiality agreements and may only use your data as directed by us.

5.2 Legal Obligations

We may disclose your information if required to do so by law, regulation, legal process, or governmental authority, or to protect the rights, property, or safety of Veedol, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your data with third parties for any other purpose with your specific and explicit consent.

6. International Data Transfers

As Veedol serves a global audience, your personal information may be transferred to, stored, and processed in countries other than your country of residence, including India, where Veedol servers are located. These countries may have different data protection laws than your country.
Where Veedol transfers personal data outside your country, we take steps to ensure appropriate safeguards are in place to protect your data in compliance with applicable laws, including the DPDP Act and Rules framed thereunder, and where applicable, the EU General Data Protection Regulation (GDPR) or UK GDPR (such as Standard Contractual Clauses). Veedol shall also restrict itself to process and and/or store personal data only in countries notified by the Government of India upon such notification being published and/or being brought into effect.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small files stored on your device.

7.1 Types of Cookies We Use

  • Essential Cookies: Required for the Website to function (e.g., session management, login authentication, order processing). These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics). These track page views, session duration, and user behavior in anonymized form.
  • Preference Cookies: Remember your settings and preferences for future visits.
  • Marketing Cookies: Used to deliver relevant advertisements. These may be set by us or by trusted third-party advertising partners.

7.2 Your Cookie Choices

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. You may also opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on.
Where required by law, we will obtain your consent before placing non-essential cookies on your device.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period or such other period is prescribed under the DPDP Act and Rules framed thereunder and/or is required under applicable law.

  • Contact/inquiry data: Retained for up to 3 years from the date of last interaction
  • Transaction and payment data: Retained for up to 7 years as required under Indian tax and financial laws
  • Analytics and browsing data: Retained for up to 26 months (per Google Analytics standard)
  • Consent records: Retained until you withdraw consent, plus a reasonable period thereafter Upon expiry of the applicable retention period, your data will be securely deleted or anonymized.

The retention of your personal data with us shall at times be compliant with and subject to provisions of the Digital Personal Data Protection Act, 2023 and Rules made thereunder.

9. Your Rights / Rights of Data Principal

Subject to the applicable law you shall have the following rights regarding your personal data:

9.1 Rights Under Indian Law (DPDPA 2023)

  • Right to Access: Know what personal data we hold about you, identities of the third parties with whom we share your personal data and the purpose for sharing the personal data
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data, subject to legal exceptions
  • Right to Withdraw Consent: Withdraw consent at any time given for collection, storage, usage, processing and sharing of personal data
  • Right to Grievance Redressal: Lodge a complaint with us at corporate@veedol.com or the Data Protection Board of India
  • Right to Nominate: Nominate a person to exercise your rights in case of your death or incapacity

9.2 Additional Rights for EU/UK Residents (GDPR/UK GDPR)

  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Restrict Processing: Request restriction of how we use your data
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time without affecting prior processing
  • Right to Lodge a Complaint: With your local data protection supervisory authority

To exercise any of these rights, please contact us at corporate@veedol.com. We will respond within 30 days. We may need to verify your identity before fulfilling your request.

10. Payment Data and Security

Veedol takes payment security seriously. When you make a payment on our Website:

  • All payment transactions are processed through secure, PCI-DSS compliant third-party payment gateways
  • Veedol does not store your full credit/debit card number on our servers
  • Payment data is transmitted using industry-standard SSL/TLS encryption

While Veedol strives to protect your payment information, Veedol shall not be liable for any loss or damage arising from payment failures, unauthorized transactions, or issues arising from your bank or payment provider, beyond what is required under the DPDP Act and Rules framed thereunder and/or under applicable law.

11. Data Security

Veedol implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data in transit
  • Access controls limiting who can access personal data
  • Regular security assessments and updates to our systems

However, no method of transmission over the internet or electronic storage is 100% secure. While Veedol strives to use commercially acceptable means to protect your data, Veedol cannot guarantee absolute security.

12. Phishing and Identity Theft Warning

Veedol will NEVER send you unsolicited emails asking for personal financial information, passwords, or bank account details. If you receive any email claiming to be from Veedol that asks for such information, please treat it with extreme caution — it may be a phishing attempt.
Do not click on suspicious links or attachments. Report any suspicious communications to us at corporate@veedol.com.

13. Third-Party Links

The Veedol Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit. Accessing third-party websites from links on our Website is entirely at your own risk.

14. Children's Privacy

The Veedol Website is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately at corporate@veedol.com and Veedol will delete such information. In the event such personal data of any child is detected by Veedol itself, such personal data shall be deleted forthwith.

15. Changes to This Privacy Policy

Veedol may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When Veedol make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.
Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

16. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the Courts of Kolkata, West Bengal, India.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Veedol Corporation Limited
(formerly Tide Water Oil Co. (India) Ltd.)
Yule House, 8 Dr. Rajendra Prasad Sarani
Kolkata 700 001, West Bengal, India
Email : corporate@veedol.com

We aim to respond to all legitimate privacy requests within 30 days.